Overall, I believe this application has the potential to be really good though it needs a rather substantial overhaul to be fully brought into the 21st century. This application has the potential to be great with a massive overhaul I did not realize at the beginning what I was in for in regards to time and it was really tough to juggle with the regular needs of operating. The time it took for me and a few admin people to implement this system. The inflexibility in the scheduler, I understand having those in blocks but it is a hassle to have that so strict. The Payors/EDI enrollment process was very difficult compared to Therapy Notes. Not seeing the phone number for the patient on the appointment scheduler when you hover over the appointment. Not having an easy no show fee option and having to "bill that" instead of just quickly and easily adding a fee from the schedule at check in. We had some providers who bought one planning to use that and found you cannot hover over icons with an ipad. Compatibility with IPads are such that makes them not a good match and that has been disappointing. That is a huge issue with having a current bill at check in as we need to be able to more easily have a current charge at check in that includes that days encounter. Ease of creating patient groups.īilling not being current without the encounter closed. Assessment options already included that we can easily send out to patients and when they come back already scored. We love the facesheet, it has become our new go to.
The patient portal is also so much better that we had before. The front staff really likes the kiosk for patients who did not do paperwork prior to coming in. The med team is a big fan of the PMP inclusion. I LOVE the to do option to coordinate between staff for medication issues and testing referrals. I love the ease of sending and receiving forms to patients, I love the fax integrated and able to save and upload so easily. The ability to edit and create what we need. Faxing, e-prescribing, PMP, billing, scheduling, ect. We made it through mostly on our own, but that was a very frustrating process compared to our old system.Īll features in one system. Also the EDI contact was not helpful in resolving our enrollment issues. The appointment reminders contact was not a good experience, hard to get a meeting to get those fixed. our trainer was absolutely incredible and support calls have been so good.
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Moreover, you cannot download a clients entire chart at once." icon "Actually, very little can be completed in this application in bulk, which is very frustrating and time consuming.And When Pt completes CANCEL need to know when they cancel- date time -for Broken Appt Fee when Cancel <24 hrs."
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